Common Issues with VPN Disconnecting

Reasons for VPN Disconnecting

There are several reasons why your VPN might disconnect, including:

Network congestion: If the network you are using is congested, your VPN connection may drop. This can happen if there are too many users on the network or if there is a lot of traffic.
Server issues: If the VPN server you are connected to is experiencing issues, your connection may drop. This can happen if the server is overloaded or if there is a problem with the server itself.
Version conflicts: IT has specific a version of Forticlient allowed on the network. If your device happens to be on an older version the VPN may stop working.
Sleep Mode: Every town computer has sleep mode enabled and if the computer is left inactive for a period of time the computer will enter sleep mode and disable many network connections to save power.

If you are experiencing issues with your VPN disconnecting, there are several things you can do to fix it, including:

Check your internet connection: If your internet connection is unstable, your VPN connection may drop. Make sure you have a stable internet connection before connecting to your VPN.
If you are using public WiFi, try switching to a different public network or use a Cellular Hotspot (if available). Many public routers will drop VPN's as network traffic becomes more congested during peak hours.
Make sure your VPN version is the correct version. Contact IT to verify your Forticlient is running the correct version.