Weekly IT Ticket Summary Report SOP

Ticket Catagories needed for weekly IT ticket summaries in Freshservice:

1) Closed Time

2) Created Time

3) Ticket ID

4) Requester Email

5) Requester Name

6) Agent

7) Status

8) Subject

Ticket summaries should be from start of calendar year (1/1/20XX) through current date. Summaries will be sent every Friday by End of Day (EOD) and will be sent in a CSV or Excel format.

Written by Kyle Albright 6/7/2024