Ticket Catagories needed for weekly IT ticket summaries in Freshservice:     1) Closed Time 2) Created Time 3) Ticket ID 4) Requester Email 5) Requester Name 6) Agent 7) Status 8) Subject    Ticket summaries should be from start of calendar year (1/1/20XX) through current date. Summaries will be sent every Friday by End of Day (EOD) and will be sent in a CSV or Excel format.     Written by Kyle Albright 6/7/2024